Boast is a customer feedback and testimonial collection platform built for businesses that want to systematically gather reviews, video testimonials, and survey responses. I tested it to see whether it actually delivers on that promise. Short answer: if your business runs on social proof and you need a reliable pipeline for collecting it, Boast is worth a serious look.
Bottom line: Boast turns feedback collection from a manual chore into an automated system that runs in the background.
The video testimonial feature alone sets it apart from most review tools, which stick to text-only responses.
AI is the new front page. Get your grade and the exact fixes that make ChatGPT and Perplexity recommend your business.
Run my audit →If you are not actively collecting customer feedback right now, you are leaving trust-building opportunities on the table.
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Why Consider This Product?
Introducing Boast, the ultimate tool for collecting and sharing customer feedback. With Boast, businesses can easily leverage customer surveys, online reviews, and video testimonials to establish trust and fuel business growth. If you're looking for a reliable and efficient way to gather feedback from your customers and showcase their positive experiences, then Boast is the perfect solution for you.
Numerous scientific studies have shown the significance of customer feedback in driving business success. According to a study published in the Journal of Marketing, positive customer reviews have a direct impact on a company's sales revenue. Another study conducted by Harvard Business School revealed that businesses that actively collect feedback and engage with their customers tend to have higher customer satisfaction scores and increased customer loyalty.
Boast is also backed by a number of certifications and endorsements from industry leaders. It is trusted by over 10,000 businesses worldwide who have already experienced the benefits of using Boast to boost their reputation and drive business growth. Additionally, numerous customer testimonials attest to the effectiveness of Boast in improving customer satisfaction and increasing sales.
Features and Benefits
User-friendly Form Builder
Boast offers a robust form builder that allows you to collect quality user-generated content and valuable customer feedback. You can easily create customized forms with different question types and conditional logic to personalize the experience for each customer. With the ability to add video and photo collection fields to any form, it becomes simple for customers to submit their feedback in their preferred format.
Standardized Feedback Collection
With built-in templates for NPS®, CSAT, CES, and more, Boast makes it easy to collect standardized feedback from your customers. These templates ensure that you gather the right information to measure customer satisfaction and identify areas for improvement. You can segment form questions onto multiple pages for a better customer experience, and even integrate forms with Google to collect more reviews.
Seamless Integration and Customization
Boast provides a seamless integration with social media sites, allowing you to easily share the feedback you receive and build trust with your audience. The platform also accommodates users across all devices with mobile-friendly layouts, ensuring that your customers can provide feedback regardless of the device they are using. You can further customize the look and feel of your forms to match your brand, creating a cohesive and professional image.
Automated Feedback Collection
Boast takes the hassle out of requesting feedback from your customers by offering automated email and SMS drip campaigns. You can schedule automated reminders to nurture customers and increase response rates. Boast also provides pre-built templates for NPS, CSAT, and CES, allowing you to standardize feedback collection and gather feedback at regular intervals by scheduling recurring requests. Enrollment triggers enable you to automate feedback requests based on specific criteria, streamlining the process.
Product Quality
Boast is built with the highest standards of quality in mind. It is designed to provide a seamless and user-friendly experience for both businesses and customers. The platform undergoes regular updates and improvements based on customer feedback and industry best practices. With a dedicated team of developers and customer support representatives, Boast ensures that you have access to a top-notch product and reliable support whenever you need it.
What It's Used For
Collecting Feedback and Testimonials
Boast is primarily used for collecting feedback and testimonials from customers. It allows businesses to gather valuable insights about their products and services, measure customer satisfaction, and identify areas for improvement. Through the use of customized forms, businesses can collect feedback in various formats, including video, photos, and text.
Building Trust and Reputation
By showcasing positive feedback and testimonials on their website and social media channels, businesses can build trust with prospects and establish a strong reputation. Boast's embeddable widgets make it easy to display feedback in strategic places on your website, ensuring that potential customers can see the positive experiences shared by your existing customers.
Improving Customer Satisfaction
One of the main benefits of using Boast is the ability to track customer sentiment over time. By categorizing responses based on location, staff, and custom tags, businesses can gain valuable insights into what aspects of their products or services are driving customer satisfaction and loyalty. This allows businesses to make data-driven decisions to improve their offerings and enhance the overall customer experience.
Increasing Sales Revenue
Positive customer feedback and testimonials have a direct impact on a company's sales revenue. According to a study published in the Journal of Marketing, a one-star increase in a business's online rating can lead to a 5-9% increase in revenue. By actively collecting and showcasing customer feedback through Boast, businesses can leverage the power of social proof to attract more customers and increase sales.
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Product Specifications
| Specification | Details |
|---|---|
| Compatibility | Works on all major web browsers and across all devices |
| Languages Supported | Multiple languages based on location |
| Integrations | Facebook, Google My Business, Zapier |
| Support | Knowledge base, phone, email, and chat support |
| Pricing Plans | Various plans available, with the option to change plans at any time to meet your evolving needs |
| Free Trial | 14-day free trial with no credit card required. Cancel anytime |
Who Needs This?
Boast is a valuable tool for businesses of all sizes and industries. Whether you are a small local business or a large enterprise, Boast can help you collect and leverage customer feedback to improve your products, enhance the customer experience, and drive business growth.
Boast is especially beneficial for businesses in customer-centric industries such as hospitality, healthcare, retail, and professional services. These industries heavily rely on customer satisfaction and reputation. By using Boast, businesses can ensure that they are actively engaging with their customers, addressing their concerns, and building a strong and positive reputation.
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Pros and Cons
Pros:
- Easy-to-use form builder with robust customization options
- Standardized feedback collection through built-in templates
- Automated feedback collection through email and SMS drip campaigns
- Seamless integration with social media sites
- Mobile-friendly layouts for a better user experience
- Ability to embed feedback widgets on your website
- Powerful data analysis and categorization features for valuable insights
- Integrations with popular platforms such as Facebook and Google My Business
Cons:
- Limited free trial period
- Some advanced features may require technical expertise for customization
- Integration with certain CRMs may require additional setup through Zapier
Frequently Asked Questions
Is Boast worth it for small businesses?
Boast is genuinely useful for small businesses that depend on word-of-mouth and online reputation. The automated email and SMS follow-up sequences handle the awkward task of asking for reviews so you do not have to chase customers manually. That said, if you only have a handful of clients per month, the pricing may feel steep relative to the volume you are working with.
What is Boast best used for?
Boast is best used for collecting video testimonials and standardized feedback (NPS, CSAT, CES) at scale. It is particularly effective for service businesses, SaaS companies, and anyone who wants embeddable proof on their website. The form builder and automated campaigns make it easy to run feedback collection as an ongoing process rather than a one-off project.
How does Boast compare to similar tools?
Compared to tools like Birdeye or Podium, Boast stands out with its video testimonial collection and the depth of its form customization. It is not the cheapest option, but it offers features that simpler review tools simply do not have. If you need text-only Google review collection, cheaper alternatives exist. If you want multi-format feedback with branding control, Boast leads the pack.
What are Boast's biggest drawbacks?
The free trial is only 14 days, which is tight if you want to run a full feedback campaign and see real results. Some CRM integrations require going through Zapier rather than a native connection, which adds complexity. Advanced customization can also require some technical know-how to get right.
What is Boast's pricing?
Boast offers several tiered plans based on the number of responses and features you need. There is a 14-day free trial with no credit card required, so you can test the core functionality before committing. Pricing details change periodically, so check the official site for the current rates before signing up.
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What Customers Are Saying
I will not put invented quotes on this page. Most affiliate reviews do, and you can spot them easily: the reviewer is always “a CEO” at a company you cannot look up.
Here is the honest way to check Boast before you pay for it. Look it up on the independent review platforms, G2, Capterra and Trustpilot, and read what verified buyers actually wrote. Start with the 3-star reviews. They tell you what breaks in daily use. Five-star reviews show you what the marketing team wants you to see, and 1-star reviews are usually a billing dispute.
Then check the refund window and the cancellation process before you enter a card. It is the cheapest insurance you can buy.
My own assessment of Boast is in the sections above, based on what the tool does and who it fits. If it does not match the way you work, skip it. I would rather you keep the money than pay for a tool you abandon in a month.
Overall Value
Boast offers an incredible value proposition for businesses looking to collect and leverage customer feedback. With its user-friendly form builder, standardized feedback collection templates, seamless integrations, and automated feedback collection features, Boast provides all the necessary tools to improve customer satisfaction, build a strong reputation, and drive business growth. The ability to customize forms, embed widgets on websites, and share feedback on social media further enhances the overall value of the platform.
Tips and Tricks for Best Results
Personalize your feedback forms: Use conditional logic to tailor the questions and thank you messages based on the sentiment of the customer rating. This personalized approach shows that you value their feedback and understand their specific concerns.
Actively engage with customers: Respond to customer feedback promptly and address any concerns or issues raised. This demonstrates your commitment to customer satisfaction and fosters a positive relationship with your customers.
Share positive feedback and testimonials: Utilize Boast's social media integration to share positive feedback and testimonials on platforms such as Facebook. This creates social proof and attracts new customers who trust the experiences of others.
Analyze and categorize feedback: Take advantage of Boast's data analysis and categorization features to gain valuable insights into customer sentiment, identify trends, and make informed business decisions.
Final Thoughts
Product Summary
Boast is the ultimate tool for collecting and sharing customer feedback. With its user-friendly form builder, standardized feedback collection templates, seamless integrations, and automated feedback collection features, Boast provides businesses with a powerful platform to improve customer satisfaction, build a strong reputation, and drive business growth. The ability to customize forms, embed widgets on websites, and share feedback on social media further enhances the overall value of the platform.
Final Recommendation
If you're looking to take your business to the next level by actively engaging with your customers, improving their satisfaction, and showcasing their positive experiences, then Boast is the perfect solution for you. Join over 10,000 businesses that are leveraging Boast to collect and share video testimonials. Start your free trial today and unlock the power of customer feedback for your business.
About the Author
Martin Ebongue is the founder of martinebongue.com, an online business and lifestyle design blog focused on helping aspiring entrepreneurs build location-independent businesses. Since 2014, he has been creating and scaling online ventures across multiple niches, from digital products and affiliate marketing to SaaS and content platforms, while traveling the world. He shares the real-world strategies, tools, and systems that work, with a particular focus on AI-powered automation for solopreneurs. Follow him on YouTube, X (Twitter), and Instagram.
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